Agentic RAG in Production: Orchestration, Evaluation & ROI
Most RAG pilots never make it past demo because they hallucinate, lack orchestration, and can’t prove ROI. The fix is Agentic RAG: retrieval that agents decide to trigger, evaluate, or repeat—embedded in enterprise workflows.
This talk shows how to combine:
- Salesforce Agentforce → Agentic execution for sales, service, and checkout scenarios.
- Data Cloud → Customer 360 and predictive scoring as the factual foundation for grounding.
- LangGraph orchestration patterns → agents that choose when/how to retrieve or escalate.
- Evaluation frameworks (RAG Triad, TruLens, Ragas) → to prove accuracy, fairness, and ROI.
You’ll see how to build a Smart Checkout Helper that grounds itself in facts, self-corrects, and demonstrates business lift.
Details
- Why now → RAG must move from demos → enterprise systems.
- Data Cloud → Ground AI in customer 360 + predictive signals.
- Agentforce → Agentic flows for sales, service, checkout.
- LangGraph orchestration → Supervisor, Pub/Sub, Router patterns.
- Agentic RAG patterns → retrieve/skip, re-query, reflect, multi-hop.
- Evaluation → RAG Triad (context, groundedness, relevance).
- Tooling → TruLens, Ragas for automated eval & dashboards.
- Governance → Privacy, bias, audit, fallback baked in.
- ROI focus → Measure deflections, conversion lift, AHT drop.
- Live demo → Smart Checkout Helper: predictive + assistive + agentic.
About Rohit Bhardwaj
Rohit Bhardwaj is a Director of Architecture working at Salesforce. Rohit has extensive experience architecting multi-tenant cloud-native solutions in Resilient Microservices Service-Oriented architectures using AWS Stack. In addition, Rohit has a proven ability in designing solutions and executing and delivering transformational programs that reduce costs and increase efficiencies.
As a trusted advisor, leader, and collaborator, Rohit applies problem resolution, analytical, and operational skills to all initiatives and develops strategic requirements and solution analysis through all stages of the project life cycle and product readiness to execution.
Rohit excels in designing scalable cloud microservice architectures using Spring Boot and Netflix OSS technologies using AWS and Google clouds. As a Security Ninja, Rohit looks for ways to resolve application security vulnerabilities using ethical hacking and threat modeling. Rohit is excited about architecting cloud technologies using Dockers, REDIS, NGINX, RightScale, RabbitMQ, Apigee, Azul Zing, Actuate BIRT reporting, Chef, Splunk, Rest-Assured, SoapUI, Dynatrace, and EnterpriseDB. In addition, Rohit has developed lambda architecture solutions using Apache Spark, Cassandra, and Camel for real-time analytics and integration projects.
Rohit has done MBA from Babson College in Corporate Entrepreneurship, Masters in Computer Science from Boston University and Harvard University. Rohit is a regular speaker at No Fluff Just Stuff, UberConf, RichWeb, GIDS, and other international conferences.
Rohit loves to connect on http://www.productivecloudinnovation.com.
http://linkedin.com/in/rohit-bhardwaj-cloud or using Twitter at rbhardwaj1.