Top 5 Reasons Why Improvement Efforts Fail

This is my story of lessons learned on why improvement efforts fail… I had a great team. We were disciplined about best practices and spent tons of time on improvements. Then I watched my team slam into a brick wall. We brought down production three times in a row, then couldn’t ship again for a year.

Despite our best efforts with CI, unit testing, design reviews, and code reviews, we lost our ability to understand the system. We thought our problems were caused by technical debt building up in the code base, but we were wrong. We failed to improve, because we didn’t solve the right problems. Eventually, we turned our project around, but with a lot of tough lessons along the way.

In this talk, we'll go through a deep-dive case study that starts with project failure, then revisit all the mistakes we made over a 3 year journey to turn the project around. We'll discuss bad assumptions, strategies that failed, ideas that changed, techniques and tools that changed, and how we eventually learned our way to victory.

After reviewing each mistake, we'll have a group discussion about the underlying reasons, so you can avoid these mistakes on your own project.